Terms of Use

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Filili Connect Services (defined below), and accessing the platform www.fililiconnect.com and the mobile application owned and operated by Filili Connect collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Merchants") and with delivery partners ("Delivery Partners") to avail the Filili Connect Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, you accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to you upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by Filili Connect at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'Us' or 'We' refers to Filili Connect. The term 'You' refers to the user or visitor of the Website and/or App. When you use our services, you will be subject to the terms, guidelines, and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services

PART A - GENERAL TERMS RELATING TO FILILI CONNECT SERVICES

1. Registration:

a. You shall be permitted to access the Platform, avail the Filili Connect Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Filili Connect Services is subject to your continued registration on the Platform. You will be required to enter your personal information including your name, contact details, valid phone number while registering on the Platform.

b. As a part of the registration, you may be required to undertake a verification process to verify your personal information and setting up the Account.

Filili Connect shall have the right to display the information, feedback, ratings, reviews etc. provided by you on the Platform. You agree and accept that as on the date of your registration on the Platform, the information provided by you is complete, accurate and up to date. In the event of any change to such information, you shall be required to promptly update them. You acknowledge and accept that Filili Connect has not independently verified the information provided by you. Filili Connect shall in no way be responsible or liable for the accuracy or completeness of any information provided by you. If you provide any information that is untrue, inaccurate, not current or incomplete, or Filili Connect has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Filili Connect reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

2. Filili Connect Services:

a. The Platform provides You with the following services ("Filili Connect Services"):

  • i. It allows you to connect with Merchants and Delivery Partners.
  • ii. It allows you to view the items/services ("Items") listed on the Platform by Filili Connect and Merchants.
  • iii. It allows you to purchase Item(s) from the Merchants listed on the Platform and allows you to get the Items delivered to you through Delivery Partners ("Delivery Services").
  • iv. It allows You to purchase Items from Merchants and collect from store ("Click Collect Services").
  • v. It allows you to pick up- and drop off packages from 1 (one) location to the other through the Delivery Partner ("Parcel Services").
  • viii. It allows you to give ratings, write comments and reviews about Items, Delivery Partners and Merchants.
  • viii. It facilitates improvement in the quality of the services provided by Filili Connect on the Platform based on User ratings, reviews and feedbacks provided on the Platform.

b. Filili Connect may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw, or alienate any of the Filili Connect Services listed above from time to time. Filili Connect does not provide any guarantee to you that the Filili Connect Services will always be made available to you.

c. You hereby agree and acknowledge that Filili Connect is only a facilitator between you, the Merchants and Delivery Partners and Filili Connect only provides you with access to the Platform to connect with Merchants and Delivery Partners for you to initiate transactions on the Platform.

d. Filili Connect does not check or verify the packages that are being picked up and dropped off on behalf of you or the packages that are being delivered to you by the Delivery Partner, and therefore Filili Connect shall have no liability with respect to the same. However, if it comes to the knowledge of Filili Connect that you have packaged any illegal or dangerous substance or availed the Parcel Service using the Platform to deliver any illegal or dangerous substance, Filili Connect shall have the right to report you to the local authorities and take other appropriate legal actions against you.

e. Filili Connect parcel service does not deliver any fragile items and items which can be easily damage or break. If any fragile items and items which can be easily damage or break is packaged, Filili Connect and Delivery Partner does not take any responsibility. You must provide true detail about the package.

f. Filili Connect shall be entitled at any time without giving any reason terminate your request for any Filili Connect Service.

g. You hereby agree that Filili Connect shall not directly liable for any conduct or misbehaviour or actions of Delivery Partner. However, keeping in mind the interests of the Users, we have informed our delivery partner must deliver packages undamaged and in time. Delivery Partners are fully responsible for the items after they pick up packages and until they drop off those packages.

h. You agree that Filili Connect has no control over the Items provided to you by the Merchants and therefore, Filili Connect shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, we have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging.

i. You hereby agree that you must contact admin to reschedule a delivery. You will be charged extra delivery fee, if you miss your delivery during your requested time window.

j. You agree to provide as much information as possible on the Platform with respect to the Items/services you wish to purchase/avail, using the Platform.

k. Filili Connect shall use your location-based information that is captured by Filili Connect through global positioning system when you are using your mobile device or other electronic devices to request a Filili Connect Service on its app and website. Such location-based information shall be used by Filili Connect only to facilitate and improve the Filili Connect Services being offered to you.

l. You understand and acknowledge that Filili Connect by itself does not sell or provide any such Items. Filili Connect is not responsible for the quality of Items. If you received damaged item or for any issue on quality of the product, you may contact Filili Connect support for further investigation within 24hrs.

m. You hereby acknowledge that if you have any complaint with respect to the Filili Connect Services, you will first inform Filili Connect in writing within 24 (twenty four) hours of using such Filili Connect Services.

3. User Information

a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Filili Connect. Further, you understand and agree that certain information will be case sensitive and must be handled with a prudent care.

b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Filili Connect reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.

4. Payment Terms

a. You agree that Filili Connect may use certain third-party vendors and service providers, including payment gateways, to process the payments made by you on the Platform.

b. Payment Method: You can pay with your debit/credit card, esewa account, Khalti account or pay Cash on Delivery (CoD).

c. Payment for Order: You must pay the purchase price of the order by using above payment method. If paying via Cash on Delivery, you must pay all amount as per the invoice to the delivery partner, including Rs 20 for COD service charge.

d. Payment for Parcel Service: While initiating a request for a Parcel Service, you shall pay the service fees for availing the Parcel Service, as displayed to you on the Platform. Only upon making such payment will the Delivery Partner initiate the Parcel Delivery Service. If paying via Cash on Delivery, you (sender) must pay all amount as per the invoice to the delivery partner, including Rs 20 for COD service charge.

e. Payment for Click & Collect Service: You must pay via Credit/Debit card, Esewa or Khalti in the platform to use Click & Collect service.

5. Rating

a. You agree that after completion of a delivery, the Platform will prompt the User with an option to provide a rating and comments about the Items, Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them), your rating score on the Platform will be determined and displayed.

b. Filili Connect and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Filili Connect and its affiliates without attribution to or approval of Users and you hereby consent to the same. Filili Connect and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Filili Connect’s or its affiliates’ content policies.

c. Location: You acknowledge and agree that Your geo-location information is required for you to avail the Filili Connect’s Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of your geo-location information. In addition, Filili Connect may share your geo-location information with Delivery Partners and Merchants (as the case maybe).

PART B - SPECIFIC TERMS FOR FILILI CONNECT SERVICES

6.Cancellation, Return and Refund

a. Filili Connect or Merchants shall confirm and process your order or requested service. If you wish to cancel your order or service, you shall select the cancel option on the Platform. It is to be noted that you may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be.

b. Filili Connect may cancel the transaction initiated by you on the Platform, if:

  • The designated address to avail the Filili Connect Services provided by you is outside the service zone of Filili Connect.
  • The designated address to avail the Filili Connect Services provided by you is outside the service zone of Filili Connect.
  • The transaction involves supply/delivery/purchase of any material good that is illegal, offensive, or violative of the Terms of Use.
  • If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which you have not provided such medical prescription or provided an invalid medical prescription.
  • Information, instructions and authorisations provided by you is not complete or sufficient to execute the transaction initiated by you on the Platform.
  • If a Delivery Partner is not available to perform the services.
  • If any Item for which you have initiated the transaction is not in stock with the Merchant.
  • If the transaction cannot be completed for reasons not in control of Filili Connect.

c. Return, Replacement and Refund Policy

  • If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the app or website within 24 hours for full refund or replacement. If delayed charges may be applied, depends on method of payment. We do not accept any Return and Refund request after 7 days from delivery date. Return and refund will be processed within 14 days
  • All physical damages must be reported to delivery partner and Filili Connect Admin while receiving the delivery.
  • Return, Refund and Replacement is not available for Groceries and Health & Beauty categories unless it is damaged and reported to delivery partner while receiving the delivery. Return, Refund and Replacement will be accepted on case by case basis for other categories.
  • For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller and for brand warranty, please contact relevant brand office.
  • The product must be unused, unworn, unwashed and without any flaws.
  • The product must include the original tags, user manual, warranty cards, freebies, and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box.
  • Return procedure will be given by Filili Connect, if return request is accepted by both Filili Connect and the Merchant.
  • You shall be eligible to get the refund in the following circumstances:
    • Your package has been tampered or damaged at the time of delivery, as confirmed and agreed by Filili Connect after investigation is conducted.
    • If the wrong Item has been delivered to you, which does not match with the Item for which you had initiated a transaction on the Platform.
    • Filili Connect has cancelled the order because of any reason mentioned under Para 6 (b) above.
    • All decisions with respect to refunds will be at the sole discretion of Filili Connect and in accordance with Filili Connect’s internal refund policy. All refunds initiated by Filili Connect shall be refunded to the financial source account from which, you have initiated the transaction on the Platform.

 

7. Refer and Earn

a. You can earn an amount as per advertised in the platform or social media, when your friend uses your referral code to download and register in Filili Connect.

b. You can earn up to maximum of Rs 500 with Filili Connect refer and earn service. You must have at least 300 point balance to claim Rs 300. (example, if you have 700 points, you will still only receive Rs 500)

c. One user can claim with only one user ID.

d. User (claimer) must have same mobile number registered in Filili Connect and Esewa account.

e. User (claimer) must at least 18 years old and Nepali citizen.

f. User (claimer) must send a copy of ID card (citizenship or driving licence) to prove above requirements.

g.  The earned amount will be transferred only after investigation by Filili Connect and may take up to 3 working days.

h. Refer and earn offer terms may change at any time without notice.

8. Parcel Service

a. As a part of the Filili Connect Services, Filili Connect also gives you an option to avail the Parcel Service being provided by the Delivery Partners.

b. You can initiate a Parcel delivery request on the Platform by which you may (through the help of a Delivery Partner) send packages at a particular location. The Parcel Services are provided to you directly by the Delivery Partner and Filili Connect merely acts as a technology platform to facilitate Parcel delivery request initiated on the Platform and Filili Connect does not assume any responsibility or liability for any form of deficiency of services on part of the Delivery Partner.

c. Upon initiation of a request for Parcel Delivery Services on the Platform, depending upon the availability of Delivery Partner around your area, Filili Connect will assign a Delivery Partner to you. The Delivery Partner shall pick up the Item from a location designated by you on the Platform and drop off the Items at a particular location designated by you. You agree and acknowledge that pick-up location drop off location and receiver information has been added by you voluntarily and such information will be used for the Filili Connect Services and shall be handled by Filili Connect in accordance with the terms of its Privacy Policy.

d. You agree that You shall not request for a Parcel Services for Items which are illegal, hazardous, dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or regulation or the provisions of this Terms of Use.

e. You agree that before requesting a Parcel Service, you are well aware of the contents of the package sent or requested by you through registered Delivery Partner, and that such contents are legal and within limits of transportation under any applicable laws. Such contents shall not be restricted and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances or any other prohibited material or material for the transportation of which specific authorisation/license is required under applicable laws).

f. You are also aware that the Delivery Partner may choose to perform the Parcel Services requested by You

g. You also agree that, if you commit any offence Delivery Partner has full power to report to Filili Connect or to the law enforcement authoritie

PART C: GENERAL TERMS OF USE

9. Eligibility to Use

a. The Filili Connect Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Filili Connect from accessing the Platform for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving using or availing Filili Connect Services under the applicable laws.

b. Filili Connect reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.

10. User Account, Password, and Security

a. To use the Platform and avail the Filili Connect Services, you will have to register on the Platform and create an account with a unique user identity and password ("Account"). If you are using the Platform on a compatible mobile or tablet, you will have to install the application and then proceed with registration.

b. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Filili Connect of any unauthorized use of your Account information or any other breach of security. Filili Connect cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by Filili Connect or any other User of or visitor to the Platform due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.

11. Representations and Warranties

a. Subject to compliance with the Terms of Use, Filili Connect grants you a non-exclusive, limited privilege to access and use this Platform and the Filili Connect Services.

b. You agree to use the Platform only for purposes that are permitted by this Terms of Use and in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by Filili Connect or Delivery Partner(s) or Merchants or other Users.

c. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against you in any court of law, which prevents you from accessing the Platform and/or availing the Filili Connect Services.

d. You represent and warrant that You are legally authorised to view and access the Platform and avail the Filili Connect Services.

e. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Filili Connect. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Filili Connect Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.

f. You acknowledge and agree that by accessing or using the Platform, you may be exposed to content from others that you may consider offensive, indecent, or otherwise objectionable. Filili Connect disclaims all liabilities arising in relation to such offensive content on the Platform.

g. Further, You undertake not to

  • Defame, abuse, harass, threaten or otherwise violate the legal rights of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, disparaging, ethnically objectionable, obscene, indecent, or unlawful topic, name, material or information.
  • Do any such thing that may harms minors in any way.
  • Copy, republish, post, display, translate, transmit, reproduce, or distribute any Filili Connect Property through any medium without obtaining the necessary authorization from Filili Connect.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Upload or distribute files that contain software or other material protected by applicable intellectual property laws unless you own or control the rights there to or have received all necessary consents.
  • Upload or distribute files or documents or videos (whether live or pre-recorded) that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer.
  • Engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform).
  • Attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Filili Connect server, or through the Platform, by hacking, password mining or any other illegitimate means.
  • Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the Platform.
  • Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites.
  • Collect or store data about other Users, Merchants, Delivery Partner in connection with the prohibited conduct and activities set forth herein.
  • Use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
  • Use the Platform or any material or Filili Connect Property for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Impersonate any other User, Merchant, Delivery Partner, or person.
  • Threatens the unity, integrity, defence, security or sovereignty of Nepal, friendly relation with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting for any other nation; and
  • Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.

h. You agree and acknowledge that the use of the Filili Connect Services offered by Filili Connect is at your sole risk and that Filili Connect disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

i. Without prejudice to the above, Filili Connect makes no representation or warranty that the Filili Connect Services will meet your requirements.

j. All materials/content on our Platform (except any third party content available on the Platform), including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, "Material") are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Filili Connect. You acknowledge and agree that the Material is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in our Platform, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose other than the purposes stated under this Terms of Use, by any person or entity, without Filili Connect’s prior express written permission. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize our Platform or any part of the Material for any purpose other than its intended purposes is strictly prohibited.

12. Intellectual Property Rights

a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by Filili Connect and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such Filili Connect Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use Filili Connect Property without the prior written consent of Filili Connect.

b. The trademarks, logos and service marks displayed on the Platform are the property of Filili Connect, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use them.

13. Disclaimer of Warranties & Liabilities

You expressly understand and agree that

a. Filili Connect will not be liable for any loss that you may incur as a consequence of unauthorized use of your Account or Account information in connection with the Platform either with or without Your knowledge.

b. Filili Connect shall not be responsible for the delay or inability to use the Platform, Filili Connect Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Filili Connect shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Filili Connect 's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.

14. Violation of the Terms of Use

You agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company/Client, as the case may be, for which monetary damages would be inadequate, and you consent to the Company/Client obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company/Client may have at law or in equity. If Company/Client takes any legal action against you as a result of your violation of these Terms of Use, they will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

15. Additional Terms

We may also require You to follow additional rules, guidelines, or other conditions to participate in certain promotions or activities available through the Platform. These additional terms shall form a part of this Terms of Use, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

16. Link to Third Parties

The Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). Filili Connect shall not be responsible for examining or evaluating such third party websites, and Filili Connect does not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of such third party websites. Filili Connect does not assume any responsibility or liability for the actions, product, and content of any such third-party websites. Before You use/access any such third-party websites, you should review the applicable terms of use and policies for such third-party websites. If you decide to access any such linked third party website, you do so at your own risk.

17. Term and Termination

a. The Terms of Use will continue to apply until terminated by either you or Filili Connect. If you object to the Terms of Use or are dissatisfied with the Platform your only recourse is to close your Account on the Platform by writing to Us at [email protected]; and stop accessing the Platform. Filili Connect will make Your account dormant upon receipt of request in writing.

b. The Company may delist you or block your future access to the Platform or suspend or terminate your Account if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

c. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until Filili Connect chooses to terminate them.

d. You hereby agree and acknowledge, upon termination, Filili Connect shall have the right to retain all information pertaining to the transactions initiated by you on the Platform.

18. Report Abuse

In the event you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable content on the Platform, please report to Filili Connect Admin.

19. Communications

You hereby expressly agree to receive communications by way of SMSs, notification system and e-mails from Filili Connect.

20. General

a. Amendments: Filili Connect reserves the unconditional right to modify or amend this Terms of Use without any requirement to notify you. You can determine when this Terms of Use was last modified by referring to the "Last Updated" legend above. It shall be your responsibility to check this Terms of Use periodically for changes.

b. Notice: All notices from Filili Connect will be served by SMS, email to your registered email address or by general notification on the Platform.