PART A - GENERAL TERMS RELATING TO FILILI CONNECT SERVICES
a. You shall be permitted to access the Platform, avail the Filili Connect Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Filili Connect Services is subject to your continued registration on the Platform. You will be required to enter your personal information including your name, contact details, valid phone number while registering on the Platform.
b. As a part of the registration, you may be required to undertake a verification process to verify your personal information and setting up the Account.
Filili Connect shall have the right to display the information, feedback, ratings, reviews etc. provided by you on the Platform. You agree and accept that as on the date of your registration on the Platform, the information provided by you is complete, accurate and up to date. In the event of any change to such information, you shall be required to promptly update them. You acknowledge and accept that Filili Connect has not independently verified the information provided by you. Filili Connect shall in no way be responsible or liable for the accuracy or completeness of any information provided by you. If you provide any information that is untrue, inaccurate, not current or incomplete, or Filili Connect has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Filili Connect reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.
2. Filili Connect Services:
a. The Platform provides You with the following services ("Filili Connect Services"):
b. Filili Connect may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw, or alienate any of the Filili Connect Services listed above from time to time. Filili Connect does not provide any guarantee to you that the Filili Connect Services will always be made available to you.
c. You hereby agree and acknowledge that Filili Connect is only a facilitator between you, the Merchants and Delivery Partners and Filili Connect only provides you with access to the Platform to connect with Merchants and Delivery Partners for you to initiate transactions on the Platform.
d. Filili Connect does not check or verify the packages that are being picked up and dropped off on behalf of you or the packages that are being delivered to you by the Delivery Partner, and therefore Filili Connect shall have no liability with respect to the same. However, if it comes to the knowledge of Filili Connect that you have packaged any illegal or dangerous substance or availed the Parcel Service using the Platform to deliver any illegal or dangerous substance, Filili Connect shall have the right to report you to the local authorities and take other appropriate legal actions against you.
e. Filili Connect parcel service does not deliver any fragile items and items which can be easily damage or break. If any fragile items and items which can be easily damage or break is packaged, Filili Connect and Delivery Partner does not take any responsibility. You must provide true detail about the package.
f. Filili Connect shall be entitled at any time without giving any reason terminate your request for any Filili Connect Service.
g. You hereby agree that Filili Connect shall not directly liable for any conduct or misbehaviour or actions of Delivery Partner. However, keeping in mind the interests of the Users, we have informed our delivery partner must deliver packages undamaged and in time. Delivery Partners are fully responsible for the items after they pick up packages and until they drop off those packages.
h. You agree that Filili Connect has no control over the Items provided to you by the Merchants and therefore, Filili Connect shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, we have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging.
i. You hereby agree that you must contact admin to reschedule a delivery. You will be charged extra delivery fee, if you miss your delivery during your requested time window.
j. You agree to provide as much information as possible on the Platform with respect to the Items/services you wish to purchase/avail, using the Platform.
k. Filili Connect shall use your location-based information that is captured by Filili Connect through global positioning system when you are using your mobile device or other electronic devices to request a Filili Connect Service on its app and website. Such location-based information shall be used by Filili Connect only to facilitate and improve the Filili Connect Services being offered to you.
l. You understand and acknowledge that Filili Connect by itself does not sell or provide any such Items. Filili Connect is not responsible for the quality of Items. If you received damaged item or for any issue on quality of the product, you may contact Filili Connect support for further investigation within 24hrs.
m. You hereby acknowledge that if you have any complaint with respect to the Filili Connect Services, you will first inform Filili Connect in writing within 24 (twenty four) hours of using such Filili Connect Services.
3. User Information
a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Filili Connect. Further, you understand and agree that certain information will be case sensitive and must be handled with a prudent care.
b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Filili Connect reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.
4. Payment Terms
a. You agree that Filili Connect may use certain third-party vendors and service providers, including payment gateways, to process the payments made by you on the Platform.
b. Payment Method: You can pay with your debit/credit card, esewa account, Khalti account or pay Cash on Delivery (CoD).
c. Payment for Order: You must pay the purchase price of the order by using above payment method. If paying via Cash on Delivery, you must pay all amount as per the invoice to the delivery partner, including Rs 20 for COD service charge.
d. Payment for Parcel Service: While initiating a request for a Parcel Service, you shall pay the service fees for availing the Parcel Service, as displayed to you on the Platform. Only upon making such payment will the Delivery Partner initiate the Parcel Delivery Service. If paying via Cash on Delivery, you (sender) must pay all amount as per the invoice to the delivery partner, including Rs 20 for COD service charge.
e. Payment for Click & Collect Service: You must pay via Credit/Debit card, Esewa or Khalti in the platform to use Click & Collect service.
a. You agree that after completion of a delivery, the Platform will prompt the User with an option to provide a rating and comments about the Items, Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them), your rating score on the Platform will be determined and displayed.
b. Filili Connect and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Filili Connect and its affiliates without attribution to or approval of Users and you hereby consent to the same. Filili Connect and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Filili Connect’s or its affiliates’ content policies.
c. Location: You acknowledge and agree that Your geo-location information is required for you to avail the Filili Connect’s Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of your geo-location information. In addition, Filili Connect may share your geo-location information with Delivery Partners and Merchants (as the case maybe).
PART B - SPECIFIC TERMS FOR FILILI CONNECT SERVICES
6.Cancellation, Return and Refund
a. Filili Connect or Merchants shall confirm and process your order or requested service. If you wish to cancel your order or service, you shall select the cancel option on the Platform. It is to be noted that you may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be.
b. Filili Connect may cancel the transaction initiated by you on the Platform, if:
c. Return, Replacement and Refund Policy
7. Refer and Earn
a. You can earn an amount as per advertised in the platform or social media, when your friend uses your referral code to download and register in Filili Connect.
b. You can earn up to maximum of Rs 500 with Filili Connect refer and earn service. You must have at least 300 point balance to claim Rs 300. (example, if you have 700 points, you will still only receive Rs 500)
c. One user can claim with only one user ID.
d. User (claimer) must have same mobile number registered in Filili Connect and Esewa account.
e. User (claimer) must at least 18 years old and Nepali citizen.
f. User (claimer) must send a copy of ID card (citizenship or driving licence) to prove above requirements.
g. The earned amount will be transferred only after investigation by Filili Connect and may take up to 3 working days.
h. Refer and earn offer terms may change at any time without notice.
8. Parcel Service
a. As a part of the Filili Connect Services, Filili Connect also gives you an option to avail the Parcel Service being provided by the Delivery Partners.
b. You can initiate a Parcel delivery request on the Platform by which you may (through the help of a Delivery Partner) send packages at a particular location. The Parcel Services are provided to you directly by the Delivery Partner and Filili Connect merely acts as a technology platform to facilitate Parcel delivery request initiated on the Platform and Filili Connect does not assume any responsibility or liability for any form of deficiency of services on part of the Delivery Partner.
e. You agree that before requesting a Parcel Service, you are well aware of the contents of the package sent or requested by you through registered Delivery Partner, and that such contents are legal and within limits of transportation under any applicable laws. Such contents shall not be restricted and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances or any other prohibited material or material for the transportation of which specific authorisation/license is required under applicable laws).
f. You are also aware that the Delivery Partner may choose to perform the Parcel Services requested by You
g. You also agree that, if you commit any offence Delivery Partner has full power to report to Filili Connect or to the law enforcement authoritie
9. Eligibility to Use
a. The Filili Connect Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Filili Connect from accessing the Platform for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving using or availing Filili Connect Services under the applicable laws.
b. Filili Connect reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.
c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
10. User Account, Password, and Security
a. To use the Platform and avail the Filili Connect Services, you will have to register on the Platform and create an account with a unique user identity and password ("Account"). If you are using the Platform on a compatible mobile or tablet, you will have to install the application and then proceed with registration.
b. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Filili Connect of any unauthorized use of your Account information or any other breach of security. Filili Connect cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by Filili Connect or any other User of or visitor to the Platform due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.
11. Representations and Warranties
c. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against you in any court of law, which prevents you from accessing the Platform and/or availing the Filili Connect Services.
d. You represent and warrant that You are legally authorised to view and access the Platform and avail the Filili Connect Services.
e. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Filili Connect. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Filili Connect Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
f. You acknowledge and agree that by accessing or using the Platform, you may be exposed to content from others that you may consider offensive, indecent, or otherwise objectionable. Filili Connect disclaims all liabilities arising in relation to such offensive content on the Platform.
g. Further, You undertake not to
h. You agree and acknowledge that the use of the Filili Connect Services offered by Filili Connect is at your sole risk and that Filili Connect disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
i. Without prejudice to the above, Filili Connect makes no representation or warranty that the Filili Connect Services will meet your requirements.
12. Intellectual Property Rights
a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by Filili Connect and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such Filili Connect Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use Filili Connect Property without the prior written consent of Filili Connect.
b. The trademarks, logos and service marks displayed on the Platform are the property of Filili Connect, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use them.
13. Disclaimer of Warranties & Liabilities
You expressly understand and agree that
a. Filili Connect will not be liable for any loss that you may incur as a consequence of unauthorized use of your Account or Account information in connection with the Platform either with or without Your knowledge.
b. Filili Connect shall not be responsible for the delay or inability to use the Platform, Filili Connect Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Filili Connect shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Filili Connect 's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.
15. Additional Terms
16. Link to Third Parties
17. Term and Termination
d. You hereby agree and acknowledge, upon termination, Filili Connect shall have the right to retain all information pertaining to the transactions initiated by you on the Platform.
18. Report Abuse
You hereby expressly agree to receive communications by way of SMSs, notification system and e-mails from Filili Connect.
b. Notice: All notices from Filili Connect will be served by SMS, email to your registered email address or by general notification on the Platform.