Latest articles

Tracking your order and delivery

It’s easy to track your order, from the moment your personal Shopper...

Problem with your order

Receive a delivery you’re not completely satisfied with? In most...

Rescheduling a delivery

You can change your delivery date and time up until a shopper begins...

How filili connect works

You're busy, so every minute counts. Let us connect you with Shoppers...

All Topics

how filili connect

How filili Connect Works

What we do, areas and stores we serve, communicating with us...

how filili connect

Placing Orders

Placing an order, sharing a cart, reporting incorrect information

how filili connect

Order in Progress

Tracking your order, approving changes, chatting with your shopper

how filili connect

Delivery

Receiving your items, reporting a problem, unknown charges

how filili connect

Fees and Pricing

Item pricing, referrals, taxes and fees

how filili connect

Profile and Account Settings

Personal settings, notifications, login issues

Need to get in touch?

Connect with a member of Instacart Care.

Are you a Senior?

Call our dedicated Senior Support line if you need help with your order: