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Tracking your order and delivery

It’s easy to track your order, from the moment your personal Shopper...

Problem with your order

Receive a delivery you’re not completely satisfied with? In most...

Rescheduling a delivery

You can change your delivery date and time up until a shopper begins...

How filili connect works

You're busy, so every minute counts. Let us connect you with Shoppers...

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how filili connect

How filili Connect Works

What we do, areas and stores we serve, communicating with us...

how filili connect

Placing Orders

Placing an order, sharing a cart, reporting incorrect information

how filili connect

Order in Progress

Tracking your order, approving changes, chatting with your shopper

how filili connect


Receiving your items, reporting a problem, unknown charges

how filili connect

Fees and Pricing

Item pricing, referrals, taxes and fees

how filili connect

Profile and Account Settings

Personal settings, notifications, login issues

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